Troubleshooting

Troubleshooting

“My brand post didn’t publish”

Check, in order:
1. The organization has a Make.com webhook URL set, and Test works.
2. The Make scenario is ON, not just saved.
3. The post has a scheduled_at time. (Brand drafts without one stay as drafts forever — that’s by design.)
4. The Make scenario’s run history shows the event arriving.
5. Your LinkedIn company-page connection inside Make.com is still authorised.

If all of the above pass and the post still says Scheduled: you’re missing the make-post-callback HTTP step in your scenario. See Make webhook setup.

“Brand post published before I was ready to ship it”

You added scheduled_at to a brand draft. Brand posts treat any schedule as the explicit publish trigger. Push brand drafts without a schedule, edit, then schedule when final.

“LinkedIn says my token has expired”

Open Account → Connections → LinkedIn and click Reconnect. Your scheduled personal posts resume automatically. See LinkedIn reconnect.

“Cowork / Claude returns 401 Unauthorized”

  • The API key is wrong or revoked. Generate a new one from Account → API access and update Cowork’s config.
  • You’re sending the key in the wrong header. ProPresence accepts both X-API-Key: ppk_live_… (preferred) and Authorization: Bearer ppk_live_….

“Cowork returns 403 Forbidden”

The key is missing a scope. Brand publishing needs posts:publish; article writes need articles:write. Either generate a new key with the right scopes or rotate the existing one.

“I get a 409 Conflict when creating an article”

You already have an active article with the same source URL. ProPresence prevents duplicates to keep your queue clean. Either edit the existing draft or archive it before creating a new one.

“My digest is empty”

  • Your expertise areas are too narrow. Add a broader topic under Account → Personal info.
  • All of today’s curated articles failed URL validation. The next morning’s run usually fills back up.

“Lexi isn’t posting”

  • Personal Lexi — cadence isn’t set, or your queue is full. Check Account → Lexi.
  • Brand Lexi — the org has no active Make.com webhook. Set one up.
  • Either Lexi reads author preferences from your profile. If those are empty, output is poor and Lexi pauses.

Still stuck?

Contact support with your user ID (visible in /account) and the time the issue happened. We can pull the relevant logs in seconds.