Privacy Policy

Effective Date: 1 January 2024

1. Introduction

Welcome to ProPresence. We are committed to protecting the privacy of our clients and ensuring the highest level of security for your personal information. This privacy policy outlines how we collect, use, protect, and grant rights to your information in accordance with industry standards and legal requirements.

2. Data Collection

ProPresence collects the following types of personal information:

  • Personal identification information (e.g., names, email addresses).
  • Payment information (e.g., credit card details, transaction details for billing purposes).
  • Behavioral data (e.g., user interactions with our services, preferences to enhance user experience).

3. Use of Data

The data collected is used for the following purposes:

  • To provide and manage our services.
  • To process payments and transactions.
  • To communicate with users regarding their account and our services.
  • To improve and personalize the user experience.
  • To comply with legal obligations.

4. Data Security

Data security is paramount at ProPresence. We use Airtable for data storage, which ensures that all data sent to and from our servers is encrypted using 256-bit SSL/TLS encryption. Data at rest is encrypted using 256-bit AES encryption. Regular backups are conducted and are also encrypted to further secure data integrity and availability.

5. Data Sharing and Disclosure

ProPresence shares your data with the following third-party service providers, which are essential for delivering our services:

  • Airtable.com and Softr.io: For data management and platform operation.
  • Stripe: For processing payments and subscriptions.

We do not share your data with any other third parties except as required by law.

6. User Rights

Users of ProPresence have the following rights regarding their personal data:

  • The right to access.
  • The right to be informed.
  • The right to rectification.
  • The right to erasure.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object.
  • The right to withdraw consent.

For exercising any of these rights, please contact us at the details provided below.

7. Contact Us

For any questions or concerns regarding your privacy, please contact us at:

Email: privacy@propresence.com.au